Refund Policy

Zackem, a product of Emaili LLC · Effective October 13, 2026

In short: Try before you buy — the free edition and the 30-day full trial cost nothing. If you buy Zackem Pro or a module and it does not work out, write to us within 30 days of purchase and we will refund it. Module subscriptions can be cancelled at any time and simply stop renewing.

1. Try first

Zackem is free for up to two email accounts, and every feature and module is free for the first thirty days after registration. We encourage you to test Zackem with your own accounts and on your own computer before buying, including checking the system requirements and the list of supported email providers.

2. Thirty-day money-back guarantee

If you purchase a Zackem Pro license or a module and you are not satisfied for any reason, you may request a full refund within thirty (30) days of the purchase date. We do not ask for a reason, though we welcome feedback. One refund per customer and product; a license refunded once cannot be repurchased and refunded again.

3. Module subscriptions

A module subscription renews automatically at the end of each billing period. You can cancel at any time through the customer portal of our payment provider (the link is in your purchase email) or by writing to us. Cancellation stops future renewals; you keep access until the end of the period already paid. A renewal charge is refundable if you request the refund within fourteen (14) days of the renewal date and have not used the module after the renewal.

4. What is not refundable

Requests made more than thirty (30) days after the original purchase (or more than fourteen (14) days after a renewal).
Licenses obtained through a reseller, bundle, promotion or giveaway — these follow the terms of that offer.
Volume or office licenses after keys have been distributed to users, except where a particular key has never been activated.
Any amounts you paid to third parties, such as an AI provider, an email provider or a connected service. Those are governed by that provider's own policy.

5. How to request a refund

Email hello@zackem.ai with the subject "Refund request."
Include the email address used at registration and the order number or license key.
We will confirm within three (3) business days. Refunds are issued to the original payment method through our payment provider and usually appear within five to ten business days, depending on your bank.

When a refund is issued, the license key is deactivated and the Software returns to the free edition. Your mail and settings on your computer are not affected.

6. Problems with the Software

If something does not work, please tell us before requesting a refund — many issues are quick to fix, and your report helps every other user. Write to support@zackem.ai with your Windows or macOS version, the email provider involved, and what happened.

7. Your statutory rights

This policy adds to, and does not limit, any rights you have under the consumer-protection laws of the place where you live.

8. Contact

Emaili LLC, 4118 14th Avenue, Suite 101, Brooklyn, NY 11219 · hello@zackem.ai